This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how Unique Vans uses your data; for example we will explain things such as what we do with any payment details supplied to us.
We hope the following sections will answer any questions you have but if not, please do not hesitate to get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you would like.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
In specific situations, we can collect and process your data with your consent.
This would be when you tick a box agreeing to sign up to our newsletter for example.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service. Unique Vans will never ask for any information that is irrelevant to the job at hand.
Contractual obligations : In some circumstances, we may need your personal data to comply with our contractual obligations.
For example, if you order an item from us for delivery, we’ll have to ask for your address to be able to deliver your purchase. Your address details will then be passed on to our courier.
Legal compliance : If the law requires us to, we may need to collect and process your data.
We would therefore pass on details of people involved in fraud or other criminal activity affecting Unique Vans to law enforcement .
WHEN DO WE COLLECT YOUR PERSONAL DATA
When you visit our website or eBay and use your account to buy products and services.
When you make an online purchase and check out as a guest (in which case we just collect transaction-based data). This applies to our website www.uniquevans.co.uk
When you create an account with us online.
When you purchase a product or service online or by phone but don’t have an account.
When you contact us on social media we will have your name and any contact details you supply us with.
When you contact us by any means with queries, complaints etc.
When you comment on or review our products.
WHAT DATA DO WE COLLECT?
If you have an online account with us: your name, invoice/delivery address, orders and receipts, email and telephone number. For your security, we’ll also keep an encrypted record of your login password.
We may keep details of your interactions with us through our website, social media, eBay or by phone.
For example, we may collect notes from our conversations with you, details of complaints or comments you make, purchases you made, items viewed or added to your basket, and how and when you contact us. This information will be destroyed once the issue has been resolved.
Details of your visits to our websites and which site you came from to ours.
We’ll only ask for and use your personal data collected for recommending items of interest and to personalise your shopping experience with us. Of course, it’s always your choice whether you share details with us.
Payment card information.
Your comments and product reviews.
Your social media username, if you interact with us through those channels, to help us respond to your comments, queries or feedback.
HOW AND WHY WE USE PERSONAL DATA
We want to offer you the very best customer service. This being said we will never use your information if not agreed by you in advance. For example, if you have asked to become part of our mailing list. If so then we may contact you from time to time to offer you promotions, products and services that could potentially be of interest to you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the best level of service possible.
Be aware however that if you decide to withhold certain information, we may not be able to properly deliver our products and services to you. For example, if you would like to be notified when one of our products has come back in to stock but do not want us to have your contact number or email address, we may not be able to contact you with this information.
How do we use your personal data and why:
To process any orders that you make by using our website, social media, eBay, by phone or in our shop. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
For example, your details will likely need to be passed to a third party to supply or deliver the product that you have ordered. We do not keep any payment information on file.
To respond to your questions, refund requests and complaints. Handling the information you send us enables us to respond. We may also keep a record of these to inform any other communication with us. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best possible service and understanding how we can improve our service based on your experience.
To protect our customers, premises, and assets, we operate CCTV systems in our car parks which record images for security. We do this on the basis of our legitimate business interests.
To process payments and to prevent fraudulent activities. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
If we discover any criminal activity or alleged criminal activity through our use of CCTV, fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting any unlawful acts. We aim is to protect the customers we interact with from criminal activities.
To send you emails of new products, promotions and special events.
HOW DO WE PROTECT YOUR PERSONAL DATA?
We do not store any information apart from the following :
Your previous purchase history which is kept for our account records. This will include your name, address and telephone number. Your payment information is never written down or stored anywhere. This is kept only for accounts purposes (and by law) for six years.
We do not share your information with anyone.
WHERE WE USE YOUR PERSONAL DATA
You will be asked to enter your personal data such as name, address and contact telephone number when placing an order on our website, eBay (unless you make payment direct you will make payment via Paypal in which we cannot access your payment information). We write your order up on our accounts system Sage where it is saved for a minimum of 1 year. Then invoices are kept for an additional 6 years.
If you have any questions or are unhappy with how your data has been handled, please contact us via email at Info@UniqueVans.co.uk or in writing to Unique Vans, 3D Little End Road, St.Neots, PE19 8JH